Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor’s Degree

Travel Percentage :


The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

We are currently looking for a Product Support Representative (m/w/d) in the greater area of Frankfurt.

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

Working with our dedicated on-site team in partnership with a prestigious pharmaceutical company

  • Work with the client to ensure the smooth day to day running of the client’s FIS treasury & payment systems
  • Handle customer inquiries, Incidents & requests for FIS Treasury & Payment systems
  • Perform operational application checks
  • Provide in-depth support and researching client issues
  • Troubleshoot problems with software and recommend corrective action
  • Document customer information and recurring issues to support product quality programs and product development

What you will need:

  • Excellent Interpersonal Skills
  • Prior banking or treasury experience preferred
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver
  • Fluent German and English language skills
  • Knowledge of FIS products a plus
  • ITIL Knowledge a plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



FIS Global

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