Principal Voice Engineer I

COMPANY OVERVIEW
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

JOB SUMMARY
Responsible for engineering activities that maintain and enhance the company’s telecommunications and signal processing hardware, software and electrical systems. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
• Analyzes and revises existing system logic difficulties and documentation as necessary.
• Tests and reviews system designs.
• Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
• Mentors and guides the work of technical staff.
• Reviews work plans and designs and advises on improvements.
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Performs other duties as requested by manager.

REQUIRED QUALIFICATIONS: Required Skills/Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Strong knowledge of DOCSIS voice specific devices

• Basic knowledge in using ticketing and software tools to support the current operations.
• Working knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
• Working knowledge in network design, network architecture, protocols and network topology
• Working knowledge in TCP/IP and the OSI Model
• Basic knowledge in using ticketing and software tools to support the current operations.
• Working knowledge of network devices and basic network appliances
• Working knowledge of network designing software, such as Visio
• Ability to perform duties in a fast-paced environment

• Ability to learn new technology quickly
• Ability to adapt quickly to changing requirements and priorities

Required Education
Masters or Bachelor’s Degree in Engineering or related field or related work experience

Required Related Work Experience and Number of Years
Engineering work experience – 5-10
Project management work experience – 5-10

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of company products and services

Preferred Education
Cisco Certified Internetwork Expert (CCIE)
Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)

WORKING CONDITIONS
Office environment

EOE
Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability

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