IT Helpdesk Support Specialist – Spectrum News NY1
Spectrum Networks is looking for enthusiastic, talented and driven individuals to join the best and brightest in gathering, producing and delivering stories that make a difference within our community! Our commitment is to engage viewers with relevant, character-driven stories that are important to the local communities we serve.
Who we are: Spectrum Networks is a series of 30 + local news and regional sports networks owned and operated by Charter Communications, Inc. Spectrum Networks seeks to provide the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and engaged communities.
The Environment: Spectrum News operates in a 24-hour news cycle which can require employees to be flexible and available to work various shifts, including early morning, late evenings, weekends and holidays.
Being on our team means … You’re ready to inspire and be inspired! You’re passionate, creative and highly technical, driven to tell amazing stories that mean something to our communities. You’re fiercely accurate, with a desire to leverage your knowledge, skills and abilities to share news stories across multiple platforms. You’re nimble, having the ability to pivot in an ever-changing workflow. You are a team player with a positive attitude and strong interpersonal skills.
What we’re looking for: A Help Desk Support Specialist who is responsible for providing consistent live phone support to the employees of Charter Communications. You must be intermediate or advanced in IT assistance for problem resolution with minimal supervision. You should be skilled in troubleshooting, documentation and escalating support requests to higher personnel. There will be around 80-100 cases per day.
Ability to read, write, speak and understand English
Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time.
Ability to effectively communicate status orally and in written form.
Effective problem-solving skills.
Demonstrated in-depth background in Support Desk services
Demonstrated in-depth background in customer support and logical troubleshooting
Ability to develop proficiency in Remedy application use and reporting
Demonstrated effective interpersonal and communication skills
Effective team working skills in a fast-paced setting
Self-motivated and able to work with minimal supervision
Proficient in MS Office suite
Education & Experience:
Required associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
Required IT Help Desk experience – 3 years
Experience troubleshooting Windows 7 & 10 operating systems – 3 years
MS Office Applications and hardware platforms – 3 years
Preferred Bachelor’s degree (B.A.) from four-year college or university
Preferred IT Industry certifications (MCSA, A+, Network+, etc.)
Must be able to wor