DirectLink Risk Review – Product Support

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate’s Degree

Travel Percentage :

0%

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
This role is assigned cases for resolution of processing issues and functionality concerns.

About the team:  
Our team provides technical and application support for FIS DirectLink Risk Review, OASIS, SAND and TRIPS. We watch the ServiceNOW queue for incoming calls and assigns tickets to yourself updating the software with notes per service level objectives. We also work with the product software, Oracle databases, Microsoft SQL Server, IIS, and Apache Tomcat to solve issues. Our team works the calls from start to finish until resolution and follow up and ensures we have a root cause analysis and preventative measures put in place where applicable.

What you will be doing?

This role is assigned cases for resolution of processing issues and functionality concerns.  The support technician will document client and internal updates along the case lifecycle through resolution or escalation reassignment.  You will work both independently and with senior technical staff to correct the described concerns.  You will work in both the software GUI , Oracle SQL database and/or Microsoft SQL Server  to resolve many issues.

What you will need:

• 1-3 years Technical Support, Banking Operations, and/ or Customer Service

• Experience with Microsoft SQL Server, Oracle, or other relational databases

• Great troubleshooting skills

• Great written and verbal communication skills.

• Great personal work ethic and willingness to learn.

Added bonus if you have:

• Core banking or item processing software experience

• Service Now case management/ticketing experience

• File transfer software experience

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Diverse and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits  

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Company:

FIS Global

Tagged as: Albuquerque